- Return request submitted within 15 days of delivery.
- Items remain unused, undamaged, unwashed, and in original packaging with tags attached.
- Ineligible items: Earrings, undergarments, and personalized orders.
- Return shipping fees are the customer’s responsibility. Original shipping fees are non-refundable (calculated by location and package weight).
- Returns without our designated address will not be accepted.
- Use standard postal services (not DHL, UPS, TNT, or FedEx) to avoid import taxes and customs delays.
- Email our customer service at service@nuiee.com to request a return address and authorization.
- Ship the item(s) to the provided address via standard mail.
- Cancel orders before shipment/production for a full refund.
- Canceling after shipment is not possible.
- Upon receiving your return, we will inspect the item and email you a confirmation.
- If approved, refunds will be processed:
- Credit cards: 3–10 business days (depending on your bank)
- Original payment method: Refund timeline varies by provider.
- Check your bank/credit card statement.
- Contact your financial institution (processing times may apply).
- If issues persist, email us at service@nuiee.com.
- Defective products
- Size/color mismatches (subject to inventory availability).
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