FAQ

Nuiee Frequently Asked Questions

1. Must I have an account to order?

No, you can place an order as a guest. However, creating an account with Nuiee unlocks exclusive benefits:

Faster Checkout: Skip repetitive entry during future purchases.
Order Management: Easily track order status and review past transactions.
Personalized Updates: Receive notifications about new product launches, exclusive promotions, and special offers.

2. What payment methods do you accept?

We support multiple secure payment options:

Credit Cards: VISA, Mastercard, Discover, American Express
PayPal: A convenient alternative for online transactions

3. How secure is my online order?

When you pay with a credit card, your data is protected by industry-standard security:

SSL Encryption: All information is transmitted via a secure, encrypted connection.
Secure Processing: Data is sent directly to our trusted payment partners for authorization, with no card details stored on our servers.

4. Are there any exchange rates?

All Nuiee transactions are processed in US Dollars. If your card uses a different currency:

The total amount will be converted based on your card issuer’s daily exchange rate on the transaction date.

5. How do I set my shipping address?

Since our platform operates in English, please ensure:

English Input: Enter all address details, including punctuation, using English characters.
Non-English Characters: Replace non-Latin letters with similar English equivalents (e.g., substitute special characters with phonetic alternatives).

6. Can I change my shipping address after placing an order?

Once an order is processed or dispatched, address changes are not possible. We recommend:

Using your permanent residential address to avoid customs-related delays, as processing times vary by destination country.

7. How long does shipping take & how can I track my package?

Delivery Times: Vary based on the shipping option selected (see Shipping Policy for details).

Tracking Information: After your order ships, we’ll send a confirmation email with a tracking number and link to the carrier’s website. Note that Nuiee is not liable for customs-caused delays.