OUR COMMITMENT
Nuiee offers a 15-day return or exchange policy from the delivery date, backed by our quality guarantee.
RETURN ELIGIBILITY CRITERIA
To be eligible for a return, items must meet the following conditions:
- Return request submitted within 15 days of delivery.
- Items remain unused, undamaged, unwashed, and in original packaging with tags attached.
- Ineligible items: Earrings, undergarments, and personalized orders.
- Return shipping fees are the customer’s responsibility. Original shipping fees are non-refundable (calculated by location and package weight).
- Returns without our designated address will not be accepted.
- Use standard postal services (not DHL, UPS, TNT, or FedEx) to avoid import taxes and customs delays.
HOW TO INITIATE A RETURN
- Email our customer service at service@nuiee.com to request a return address and authorization.
- Ship the item(s) to the provided address via standard mail.
ORDER CANCELLATION
- Cancel orders before shipment/production for a full refund.
- Canceling after shipment is not possible.
REFUND PROCESS
- Upon receiving your return, we will inspect the item and email you a confirmation.
- If approved, refunds will be processed:
- Credit cards: 3–10 business days (depending on your bank)
- Original payment method: Refund timeline varies by provider.
LATE OR MISSING REFUNDS
If you haven’t received a refund:
- Check your bank/credit card statement.
- Contact your financial institution (processing times may apply).
- If issues persist, email us at service@nuiee.com.
EXCHANGES
We offer item replacements for:
- Defective products
- Size/color mismatches (subject to inventory availability).
Contact us to arrange an exchange within the 15-day window.
Package Inclusion:
- 1 x Golden Leaves Hair Disk
If you bought it and felt that it is not for you, don't worry. Just shoot us a message at contact service@nuiee.com, and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.
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