OUR COMMITMENT
Nuiee offers a 15-day return or exchange policy from the delivery date, backed by our quality guarantee.
RETURN ELIGIBILITY CRITERIA
To be eligible for a return, items must meet the following conditions:
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Return request submitted within 15 days of delivery.
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Items remain unused, undamaged, unwashed, and in original packaging with tags attached.
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Ineligible items: Earrings, undergarments, and personalized orders.
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Return shipping fees are the customer’s responsibility. Original shipping fees are non-refundable (calculated by location and package weight).
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Returns without our designated address will not be accepted.
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Use standard postal services (not DHL, UPS, TNT, or FedEx) to avoid import taxes and customs delays.
HOW TO INITIATE A RETURN
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Email our customer service at service@nuiee.com to request a return address and authorization.
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Ship the item(s) to the provided address via standard mail.
ORDER CANCELLATION
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Cancel orders before shipment/production for a full refund.
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Canceling after shipment is not possible.
REFUND PROCESS
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Upon receiving your return, we will inspect the item and email you a confirmation.
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If approved, refunds will be processed:
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Credit cards: 3–10 business days (depending on your bank)
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Original payment method: Refund timeline varies by provider.
LATE OR MISSING REFUNDS
If you haven’t received a refund:
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Check your bank/credit card statement.
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Contact your financial institution (processing times may apply).
EXCHANGES
We offer item replacements for:
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Size/color mismatches (subject to inventory availability).
Contact us to arrange an exchange within the 15-day window.
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