OUR COMMITMENT
Nuiee offers a 15-day return or exchange policy from the delivery date, backed by our quality guarantee.
RETURN ELIGIBILITY CRITERIA
To be eligible for a return, items must meet the following conditions:
- Return request submitted within 15 days of delivery.
- Items remain unused, undamaged, unwashed, and in original packaging with tags attached.
- Ineligible items: Earrings, undergarments, and personalized orders.
- Return shipping fees are the customer’s responsibility. Original shipping fees are non-refundable (calculated by location and package weight).
- Returns without our designated address will not be accepted.
- Use standard postal services (not DHL, UPS, TNT, or FedEx) to avoid import taxes and customs delays.
HOW TO INITIATE A RETURN
- Email our customer service at service@nuiee.com to request a return address and authorization.
- Ship the item(s) to the provided address via standard mail.
ORDER CANCELLATION
- Cancel orders before shipment/production for a full refund.
- Canceling after shipment is not possible.
REFUND PROCESS
- Upon receiving your return, we will inspect the item and email you a confirmation.
- If approved, refunds will be processed:
- Credit cards: 3–10 business days (depending on your bank)
- Original payment method: Refund timeline varies by provider.
LATE OR MISSING REFUNDS
If you haven’t received a refund:
- Check your bank/credit card statement.
- Contact your financial institution (processing times may apply).
- If issues persist, email us at service@nuiee.com.
EXCHANGES
We offer item replacements for:
- Defective products
- Size/color mismatches (subject to inventory availability).
Contact us to arrange an exchange within the 15-day window.
Introducing our Carnelian Red Heart Natural Pearl Necklace, each adorned with natural Carnelian stones known for enhancing creative and sensual energies. Linked to the root chakra, carnelian encourages shedding the old and embracing new fiery energy, symbolizing transformation and renewal. These meticulously designed necklaces feature heart-shaped carnelian crystals in a sophisticated freshwater pearls, perfect for adding a touch of elegance to everyday wear or special occasions.

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